Which of the following is a key skill beneficial for pharmacy technicians when dealing with customers?

Effective communication and customer service skills are critical for pharmacy technicians when interacting with customers. These skills enable technicians to understand customer needs, provide clear information about medications, answer questions, and help resolve issues. Good communication fosters a welcoming environment and helps build trust between the pharmacy staff and customers, which is essential for delivering quality healthcare services.

While technical knowledge of drug interactions and knowledge of insurance claims are indeed important for pharmacy technicians, these aspects primarily focus on the backend responsibilities and technical operations of the pharmacy. The ability to manage multiple tasks without interruption is valuable; however, it operates more in the realm of organizational skills rather than directly impacting customer interaction. In contrast, effective communication and customer service skills directly enhance the customer experience and ensure that patients receive help and information in a manner that is approachable and understandable, making it the most beneficial skill in this context.