What should you ask the customer to verify a prescription when they pick it up?

Verifying the medication name when a customer picks up a prescription is crucial for ensuring patient safety. This step confirms that the prescription filled matches the medication the patient is expecting and is appropriate for their treatment. When customers provide the medication name, it allows the pharmacy staff to cross-check against the prescription records, ensuring that the right drug is dispensed.

While other pieces of information, such as the doctor's name, prescription number, or dosage instructions, can be useful for various verification processes, they do not directly confirm to the customer that they are receiving the correct medication for their needs. The medication name is typically the most recognizable detail for the patient and serves as an immediate identifier for what they have been prescribed. Focusing on the medication name aligns with best practices in pharmacy operations and prioritizes patient safety.